Warranty &
After-Sale Support
Complete warranty coverage for every trailer we build — structural, manufacturer pass-through, and extended coverage up to 7 years on CARB-compliant California Editions. Built to last, backed to prove it.
Structural Warranty
Coverage for manufacturing defects on all structural components of your trailer — from the frame to the tanks.
| Component | Coverage | Period |
|---|---|---|
| Trailer Frame | Manufacturing defects | 12 Months |
| Aluminum Tank | Manufacturing defects | 12 Months |
| Water Tank | Manufacturing defects | 12 Months |
| Axle | Manufacturing defects | 12 Months |
| Component | Coverage | Period |
|---|---|---|
| Trailer Frame | Manufacturing defects | 12 Months |
| Aluminum Tank | Manufacturing defects | 12 Months |
| Water Tank | Manufacturing defects | 12 Months |
| Axles (Tandem) | Manufacturing defects | 12 Months |
| Burner & Hot Water System | Manufacturing defects | 12 Months |
Manufacturer Pass-Through Warranties
Industry-standard warranties from the component manufacturers — passed through directly to you at no additional cost. The hot water system integrated into the Double Hot is covered under our 12-month structural warranty.
| Component | Manufacturer | Models | Period |
|---|---|---|---|
| Honda Engine | Honda Motor Co. | Single Cold & Double Hot | 3 Years |
| General Triplex Pump | General Pump | Single Cold & Double Hot | 3 Years |
California Edition Extended Warranty
CARB-compliant California Edition trailers include significantly extended warranty coverage compared to our standard models — reflecting the premium engine and pump components used to meet California emission standards.
| Component | Coverage | Period |
|---|---|---|
| Engine — CARB-Compliant 14 HP | Full replacement | 4 Years |
| Belt Drive Triplex Pump | Manufacturer warranty | 7 Years |
| Complete Unit | Bumper-to-bumper | 1 Year |
| Trailer Frame & Tanks | Manufacturing defects | 12 Months |
| Component | Coverage | Period |
|---|---|---|
| Engine — CARB-Certified 25 HP V-Twin | Full replacement | 4 Years |
| Belt Drive Triplex Pump | Manufacturer warranty | 7 Years |
| Heating Coil | Manufacturer warranty | 5 Years |
| Complete Unit | Bumper-to-bumper | 1 Year |
| Trailer Frame & Tanks | Manufacturing defects | 12 Months |
| Tandem Axles | Manufacturing defects | 12 Months |
Warranty Conditions
Like any manufacturer warranty, coverage applies to defects — not normal wear or use outside recommended conditions.
General Conditions
- Wear items — hoses, valves, and consumable parts are not covered
- Recommended maintenance — oil changes and scheduled service must be kept up to date
- Proper use — coverage requires normal operation and no unauthorized modifications
Full warranty terms and conditions are detailed in your purchase agreement.
After-Sale Support
Our commitment doesn't end at delivery. We're here to help you stay operational — remotely, quickly, and without hassle.
Remote Assistance
Technical support available via email, phone, and video call when needed. Our team helps diagnose issues, walk through procedures, and guide part replacements step by step.
24–48h Response Time
All support requests are addressed within 24 to 48 business hours. We prioritize active operators to minimize downtime on your route.
Parts Assistance
We help you identify the correct replacement parts for your system. When available, we sell and ship parts directly. For components sourced externally, we provide exact specifications and sourcing guidance.
Warranty FAQs
Common questions about coverage, claims, California Editions, and support.
Contact us at info@thebintrailer.com with your order information, a description of the issue, and photos or video if possible. Our team will review and respond within 24 to 48 business hours.
California Edition trailers include extended coverage: a 4-year full engine replacement warranty, a 7-year pump warranty, and on the Double Hot California Edition, a 5-year heating coil warranty. All California Edition units also include a 1-year bumper-to-bumper warranty. This extended coverage applies to units purchased on or after August 28, 2026.
Shipping and transportation costs are the buyer's responsibility in all cases. The warranty covers the defective component itself, not logistics or freight expenses.
No. All warranties are non-transferable and apply exclusively to the original buyer named in the purchase agreement. Coverage does not extend to subsequent owners.
For engine and pump warranty claims — standard or California Edition — The Bin Trailer will assist you in initiating the claim with the respective manufacturer. Pass-through warranties are administered by the component manufacturer; terms and service procedures are governed by their individual warranty policies. The burner and hot water system on the Double Hot are covered under The Bin Trailer's 12-month structural warranty.
Yes. The 4-year full engine replacement warranty on California Edition models requires the owner to stay current with manufacturer-recommended oil changes and tune-ups. Missed maintenance intervals may void engine warranty coverage.
Yes. Remote technical support, parts identification, and sourcing assistance are available to all customers — not limited to the warranty period. We're committed to keeping your equipment operational for the long term.
We do not offer on-site repair service. All support is provided remotely via email, phone, or video call. For hands-on repairs, we provide complete guidance and part specifications so you or a local technician can perform the work efficiently.
Need Support or Have a Warranty Question?
Our team is available Monday through Friday. Reach out and we'll get back to you within 24 to 48 business hours.
Contact Support →