Warranty &
After-Sale Support
Complete warranty coverage for every trailer we build — structural, manufacturer pass-through, and dedicated post-sale support. Built to last, backed to prove it.
Structural Warranty
Coverage for manufacturing defects on all structural components of your trailer — from the frame to the tanks.
| Component | Coverage | Period |
|---|---|---|
| Trailer Frame | Manufacturing defects | 12 Months |
| Aluminum Tank | Manufacturing defects | 12 Months |
| Water Tank | Manufacturing defects | 12 Months |
| Axle | Manufacturing defects | 12 Months |
| Component | Coverage | Period |
|---|---|---|
| Trailer Frame | Manufacturing defects | 12 Months |
| Aluminum Tank | Manufacturing defects | 12 Months |
| Water Tank | Manufacturing defects | 12 Months |
| Axles (Tandem) | Manufacturing defects | 24 Months |
| Burner & Hot Water System | Manufacturing defects | 12 Months |
Manufacturer Pass-Through Warranties
Industry-leading warranties from the component manufacturers — passed through directly to you at no additional cost. The hot water system integrated into the Double Hot is covered under our 12-month structural warranty.
| Component | Manufacturer | Models | Period |
|---|---|---|---|
| Honda Engine | Honda Motor Co. | Single Cold & Double Hot | 3 Years |
| General Triplex Pump | General Pump | Single Cold & Double Hot | 5 Years |
What Is Not Covered
The following items and situations are excluded from all warranties — regardless of model or coverage period.
⛔ Excluded from All Warranties
- Wear Parts — Valves, connections, hoses, fittings, and all consumable or wear components
- Normal Wear & Tear — Deterioration from regular daily use
- Misuse or Negligence — Operation outside of intended purpose or recommended parameters
- Missed Maintenance — Failure to perform oil changes, fluid maintenance, or service at manufacturer-recommended intervals
- Incorrect Installation — Damage resulting from improper setup or incompatible components
- Wrong Fluids or Parts — Use of non-recommended fluids, lubricants, or replacement parts
- Buyer or Third-Party Modifications — Any alterations made after delivery by the buyer or outside parties
After-Sale Support
Our commitment doesn't end at delivery. We're here to help you stay operational — remotely, quickly, and without hassle.
Remote Assistance
Technical support available via email, phone, and video call when needed. Our team helps diagnose issues, walk through procedures, and guide part replacements step by step.
24–48h Response Time
All support requests are addressed within 24 to 48 business hours. We prioritize active operators to minimize downtime on your route.
Parts Assistance
We help you identify the correct replacement parts for your system. When available, we sell and ship parts directly. For components sourced externally, we provide exact specifications and sourcing guidance.
Warranty FAQs
Common questions about coverage, claims, and support.
Contact us at info@thebintrailer.com with your order information, a description of the issue, and photos or video if possible. Our team will review and respond within 24 to 48 business hours.
Shipping and transportation costs are the buyer's responsibility in all cases. The warranty covers the defective component itself, not logistics or freight expenses.
No. All warranties are non-transferable and apply exclusively to the original buyer named in the purchase agreement. Coverage does not extend to subsequent owners.
For Honda Engine and General Pump warranty claims, The Bin Trailer will assist you in initiating the claim with the respective manufacturer. Pass-through warranties are administered by the component manufacturer — terms and service procedures are governed by their individual warranty policies. The burner and hot water system on the Double Hot are covered under The Bin Trailer's 12-month structural warranty.
Yes. Remote technical support, parts identification, and sourcing assistance are available to all customers — not limited to the warranty period. We're committed to keeping your equipment operational for the long term.
We do not offer on-site repair service. All support is provided remotely via email, phone, or video call. For hands-on repairs, we provide complete guidance and part specifications so you or a local technician can perform the work efficiently.
Need Support or Have a Warranty Question?
Our team is available Monday through Friday. Reach out and we'll get back to you within 24 to 48 business hours.
Contact Support →